1.) Where do we ship and how fast is it?
– We ship to all US states! All U.S. orders have shipping options ranging between 2-7 business days.

 

2.) Why haven’t I received my tracking number yet?
– Omega takes between 24-48 hours to ship your order. We guarantee that you will receive tracking within 48 business hours from the time you place your order (as long as an email was provided). You will receive tracking info as soon as Omega has your order packaged and ready for pickup from the carrier.

 

3.) How do I adjust my order or address after purchasing?
– If you have an error in your order please contact info@omegadistrousa.com so that we can try to correct the error before the order gets sent out. If the order has already gone out, not a problem at all! Fill out Product Return Form and E-Mail it to us. You are responsible for all shipping costs and returning the original unused items before your replacement gets sent out.

 

4.) My package has stopped moving. Who do I contact?
– Once you receive your tracking information the delivery of your package is dependent on the shipping courier. Please contact customer service of the carrier for your package. Omega Distributions is always here to assist you if you need anything from us in order to get information on the shipping of your package.

 

5.) I believe my package has been lost/stolen. What now?
– It is the recipient’s responsibility to file a claim with the mail carrier if you believe your package has been stolen. Omega Distributions is always here to assist you if you need anything from us in order to get information on the shipping of your package.

 

6.) How long will it take for my order to ship?
– Please allow 1-2 business days for all orders to be processed/shipped. All delivery times presented at checkout are estimates provided by the couriers and are not guaranteed.

Keep in mind that all orders placed during non-business hours, including weekends, evenings and holidays, will not be processed until regular business hours have resumed. Our shipping cut-off time is 3PM EST.

 

7.) My package arrived with a broken/defective item?
– Please provide a picture or video within 24 hours of delivery to info@omegadistrousa.com detailed enough to verify the product is broken or defective on arrival. Once verified we will file a claim on your behalf through the carrier and continue the process from there.